Idag ger personlig service nöjda kunder.
Expertens 5 råd som gör kunderna nöjda
Kundnöjdhet Vad skapar kundnöjdhet? Det kan Svenskt Kvalitetsindex, SKI svara på som under 30 år studerat kundnöjdheten i privata och offentliga verksamheter. Utmaningarna är många och har förändrats under årens lopp.

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– Numera är det ”mjuka paket” med image och service som står överst på kundernas önskelista, konstaterar vd Johan Parmler.
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


