De nyrenoverade företagslokalerna är ljusa, rena och förbluffande inbjudande. Det enda som egentligen skvallrar om att kärnverksamheten här rör sorg är några uppradade urnor inne ett glasskåp.
Så får branschen som möter ”den ofrivilliga kunden” ständigt höga omdömen
Kundfokus Begravningsbranschens kundgrupp är minst sagt komplicerad. Sörjande, med motstridiga viljor och exceptionellt hög kravbild. Ändå rankas branschen årligen högt gällande kundnöjdheten. Kvalitetsmagasinet har besökt Wallins begravningsbyrå i Norrtälje för att ta reda på varför.

Erik Olsson, begravningsentreprenör.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– Det ska vara trevligt att befinna sig hos oss, för man kan bli sittande här ett tag, säger begravningsentreprenören Eriks Olsson, när vi passerar ett litet samtalsrum.
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


