När Patrik Axelsson, ansvarig för partnersamarbeten på kontaktcenterleverantören Zisson, ska berätta om de viktigaste trenderna för kundmötet just nu, så tar han sitt avstamp i omnikanalslösningar och att coronapandemin har gjort ett bestående avtryck.
De viktigaste trenderna för kundmötet just nu
Kundnöjdhet Enligt Patrik Axelsson på Zisson ställer kunderna helt andra krav på service i dag. Han ser också hur många organisationer vill bygga ett partnerskap till sin kontaktcenterleverantör i stället för att ha ett traditionellt kund/leverantörsförhållande.

Patrik Axelsson är ansvarig för partnersamarbeten på kontaktcenterleverantören Zisson.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– Coronapandemin tvingade oss att möta kunderna på fler ställen än vi gjort förut. När vi tog bort det fysiska kundmötet så blev alla andra arenor där vi möter kunderna mycket viktigare och vi måste kunna möta kunderna på den plattform där de befinner sig.
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


