Prio ett enligt Jacob Hallencreutz: Skapa värde

Mötet I begynnelsen av karriären var Jacob Hallencreutz den sista kvalitetsbrist som jobbades bort, men att döma av hans odyssé vet han nu vad dagens, och möjligtvis framtidens, verksamheter ska göra för att nöja sina kunder. Möt vd:n bakom Epsi Rating Group som helst skippar allt kvalitetsfloskel för att fokusera på det många glömmer bort: Hur man skapar värde.

Prio ett enligt Jacob Hallencreutz: Skapa värde
Jacob Hallencreutz, vd på Epsi Rating Group. Foto: Peter Knutson.

Sex våningar ovanför Norra Bantorget i Stockholm befinner sig Jacob Hallencreutz på ett av sina kontor. Just denna eftermiddag ekar lokalerna tomma. Tystnaden låter skenet bedra, för inom bolaget utförs tusentals telefonintervjuer och enkätundersökningar årligen. Här, och på företagets tre andra kontor i Norden. I över 30 år har Epsi Rating Group mätt kundnöjdhet, fast i lite olika skepnader beroende på vilket land man befinner sig i. I Sverige klingar namnet Svenskt Kvalitetsindex (SKI) kanske mer bekant än moderbolagets, även om saken är densamma. Allt handlar om kunden. För Jacob Hallencreutz är det ganska enkelt vem kunden är; den som en verksamhet ska skapa värde för. Men innan han ger sitt svar raljerar han gärna.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Om

Jacob Hallencreutz

Gör: Vd, EPSI Rating Group, docent Uppsala universitet.

Ålder: 57.

Bor: Mölnbo.

Familj: Min fru Jeanette.

Utbildning: Teknologie doktor.

Karriär: 35 år i näringslivet som chef, konsult och forskare.

Intressen: Jakt.

Styrka: Det får andra bedöma.

– Det är en fråga som kvalitetsrörelsen ägnat alldeles för mycket åt att diskutera. I den kommersiella världen är kunden den som köper en produkt eller tjänst. Det är enkelt. Sedan har vi krånglat till allt. Det pratas i vissa kretsar om att patienter, elever och medborgare inte kan vara kunder. Diskussionen om kundbegreppet har blivit nördig, akademisk, obegriplig och tröttsam, säger Jacob Hallencreutz.

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