Så blir kundundersökningen ett förbättringsverktyg

Kundundersökning Kundundersökningar kan vara en viktig informationskälla för att styra och leda verksamheten. Men då måste de riktas mot relevanta målgrupper och fokusera på områden som verkligen skapar värde för kunderna, menar Lars Sörqvist.

Så blir kundundersökningen ett förbättringsverktyg
Kundundersökningen måste vara väl genomtänkt för att ha ett värde. Foto: Adobe Stock

Att förstå kunden är grundläggande inom all kvalitets- och verksamhetsutveckling. Kundundersökningar är därför ett naturligt inslag i de flesta företag och organisationer.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Men utförs de på rätt sätt? Ger de den information som behövs för att utveckla verksamheten och ge insikt i vad som krävs för att skapa värde för kunderna?

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