Så kan en kvalitetsmodell utveckla partnerskapet

Upphandling Hur kan en kvalitetsmodell användas för att arbeta in en kvalitetskultur i upphandlingen? Carolina Camén och Anders Fundin har under flera år bedrivit ett forskningsprojekt där de studerat hur partnerskapet mellan upphandlare och utförare kan förbättras genom att använda SIQ Managementmodell.

Så kan en kvalitetsmodell utveckla partnerskapet
Stasa på dynamik i partnerskapet. Foto: Unsplash

Trots att det finns en ambition hos många upphandlare att väga in kvalitet som ett kriterium saknas ett arbetssätt som verkar för en så kallad dynamisk syn på kvalitet. En sådan kvalitetssyn kännetecknas av att upphandlaren inte bara ställer krav på själva produkten eller tjänsten vid upphandlingen, utan att det finns en kultur som stimulerar till kvalitetsutveckling under hela avtalsperioden.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Det som behövs är ett annorlunda synsätt hos parterna. Strukturen och systematiken finns ofta redan på plats. Men det som saknas är ett partnerskap där båda parter strävar efter att samskapa värde för dem som verksamheten är till för, säger Carolina Camén, som arbetar som forskare vid CTF, Centrum för tjänsteforskning, och som är lektor vid Handelshögskolan, Karlstads universitet.

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