I maj 2018 lanserades en skarp version av Skatti, Skatteverkets egen chattbot. Utvecklingsstrategen som var ansvarig för införandet, Göran Sundin, och Jens Granat, ai-tränare och produktägare, berättar om vilka lärdomar de har dragit och vilka planerna är framöver.
Så tycker kunderna om Skatteverkets chattbot Skatti
Kundbemötande Det är drygt fyra år sedan Skatteverket lanserade Skatti, en chattbot som kan svara på skattefrågor. Här är myndighetens lärdomar av att arbeta med artificiell intelligens i kundmötet.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Kvalitetsmagasinet premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
Skatti sticker ut i jämförelse med andra projekt på Skatteverket eftersom den skarpa versionen släpptes endast fem månader efter det att projektet dragits igång. Det som möjliggjorde det var att Skatteverkets 10 500 medarbetare hjälpte till under testfasen, då Skatti fanns tillgänglig internt i myndighetens intranät.
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


