Kvalitetsmagasinet gav konsulten och experten Åsa Lindow ett fiktivt kvalitetsproblem att lösa:
Experten löser ett kvalitetsproblem – fyra sätt att undvika en hyllvärmare
Guide
Hur skapar man en processbeskrivning som används? Hur får man egentligen ”processer” att kännas relevanta och kanske rentav spännande? Det svarar Iso-experten och Clarendos vd, Åsa Lindow, på.

Åsa Lindow, vd för Clarendo. Bild: pressbild, Adobe stock
Någonting är fel
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Efter flera år av processarbete har en kommun dokumenterat sina kärnprocesser och skapat ett omfattande bibliotek av rutiner (en processbeskrivning). Men när certifieringsrevisionen närmar sig visar det sig att nästan ingen arbetar enligt de nya beskrivningarna.
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


