Är begreppet customer experience, även kallat CX, daterat?
Konsulten om CX: ”Företag har svårt att greppa komplexiteten”
Kundfokus
Ut med förenklade kundupplevelser som inte omfattar hela människan – in med resonans. Johan Sjöström tycker att företagen måste omvärdera sin relation till kunden för en hållbar omställning.

Foto: Adobe Stock/ Välva
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Kvalitetsmagasinet premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
Det tycker Johan Sjöström på konsultföretaget Välva. Han har över 20 års erfarenheter av digital utveckling och design av digitala kundmöten, och har utbildat drygt 200 företag i kundresekartläggning, kundupplevelse och customer experience management.
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


