När Kvalitetsmagasinet ställde in kikaren på bankernas chatbotar för att undersöka hur hjälpsamma de egentligen var upptäckte KM i stället brister i säkerheten. Av Nordea, Swedbank och Sparbanken eken, SBAB, Bluestep och Ica Banken kunde bara två av fem chatbotar tydligt varna för bedrägerier på frågan:
Säkerhetsbristerna i bankernas chatbotar: ”ska förhindra bedrägerisituationer men misslyckades”
Kundtjänst
Tre av fem kundtjänstbotar på några av Sveriges största banker misslyckades med att tydligt varna användaren när KM simulerade ett telefonbedrägeri. I testet stod SBAB:s och Nordeas botar ut, nu svarar bankerna: "vi håller med om att boten borde ha gett ett annat svar".

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”En man i telefonen vill att jag ska logga in på mitt bank-id, vad gör jag?”
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


