Iso-standarden för kontaktcenter: Snart certifieras första svenska företaget

Iso-standarder Till hösten får de första svenska företagen en certifiering som visar att de lever upp till de globala kvalitetskraven för kontaktcenter.

Iso-standarden för kontaktcenter: Snart certifieras första svenska företaget
Snart kan kundtjänsten certifieras. Foto: Stock Adobe

År 2013 inleddes arbetet med en internationell iso-standard för kvalitetssäkring av kontaktcenter. Nu är det bara en tidsfråga innan det första svenska företaget certifieras och fler lär följa under hösten.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Tina Wahlroth, till vardags styrelseordförande för organisationen Kontakta, är ordförande i Sis (Svenska institutet för standarder) svenska tekniska kommitté som har tagit fram en standard för kontaktcenter.

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