– Det är svårt att definiera vad en bra prestation är, särskilt i komplexa yrken. När prestation inte kan mätas i antal planterade träd eller sålda produkter krävs helhetsbedömningar, och då blir det lätt ifrågasatt. Det gör det svårare för chefer att agera, säger organisationspsykologen.
När tilliten blir tandlös – därför måste ledarskapet våga ställa krav
Arbetsmiljö Transparens och tillit är viktiga värden – men utan tydliga förväntningar blir de lätt tomma ord. Organisationspsykologen Stefan Söderfjäll varnar för ett ledarskap som abdikerar från sitt ansvar och menar att strukturerade samtal, klara ramar och regelbunden uppföljning är avgörande för att medarbetare ska prestera.

Någonting är fel
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Det viktigaste är en tydlig definition av vad en bra prestation är och att det finns en bra struktur för att följa upp och hantera medarbetare som både gör bra ifrån sig och de som levererar under förväntan.
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