Kvalitet – mitt i parallella system

Förbättringsarbete Postnord befinner sig i en av samtidens mest komplexa branscher. Verksamheten måste både avveckla och expandera, samtidigt som digitalisering, förändringstakt och konkurrens ställer nya krav. Det kräver ett effektivt och systematiskt arbetssätt där kvalitetsfrågor inte behandlas som en sidofråga, menar Johan Kjörk, kvalitetschef på Postnord.

– Hela vår verksamhet bygger på de två sekunderna när kunden tar emot en försändelse, säger Johan Kjörk.

Kvalitet – mitt i parallella system
Foto: Postnord/Adobe Stock

När skickade du senast ett brev?

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

För bara några år sedan var brev en självklar del av vardagen. Postens uppgift var att se till att försändelser kom fram snabbt och säkert – i ett system byggt för stora volymer. I dag ser verkligheten annorlunda ut.

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

Kunskapsmaterial

Utbildnings-tv

Hämtar fler artiklar
Till startsidan
Kvalitetsmagasinet

Kvalitetsmagasinet Premium

Full tillgång till strategiska artiklar och smarta verktyg för bland annat verksamhetsutveckling, kvalitetssystem och ledarskap.

Det senaste