Välj rätt samtalsteknik

Samtalsteknik Coacha, lyssna eller att ge tydliga råd? Förstå vilken typ av samtal som bör användas i medarbetarsamtal. Retorikexperten Serena Mon de Vienne reder ut begreppen.

Välj rätt samtalsteknik
Välj samtal efter tillfälle och syfte, rekommenderar retorikexperten. Foto: Adobe Stock

När en medarbetare kommer till dig som vd eller chef med ett problem eller du upplever att någon brottas med svårigheter finns det i huvudsak tre olika vägar att gå; ett coachande samtal, ett samtal där du tar rollen som expert eller det kanske svåraste samtalet – att lyssna utan att ta ställning.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Det gemensamma för dessa tre samtal är att fokuset ligger på medarbetarens upplevda problem, konstaterar Serena Mon de Vienne som nyligen kommit ut med boken ”Framgångsrika samtal”. Det kan handla om en missnöjd kund, att resultatet av den egna insatsen inte är bra eller att personen i fråga inte vet hur hen ska hantera situationen.

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