Trelleborgs kommun har haft en kundtjänstenhet sedan 2015, men nyligen tog enhetschefen Malin Ekblad beslutet att se över hela verksamheten och anpassa den till Iso-standarden för kundkontaktcenter, Iso 18295.
Trelleborgs kontaktcenter låter alla vara chef
Standard Kontaktcenterchefen Malin Ekblad sätter arbetsmiljön i fokus och tog hjälp av Iso-standarden för kundkontaktcenter när man nyligen gjorde en “omstart” av verksamheten.

Foto: Niclas Ingvarsson
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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En av anledningarna var att man saknade en tydlig uppdragsbeskrivning, vilket gjorde att man inte riktigt visste vilka uppdrag man skulle utföra respektive inte utföra. Det ledde till att man hade tagit på sig en del uppdrag som kanske borde skötas av förvaltningarna inom kommunen.
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


