7 steg till en framgångsrik kundresa

Kundfokus Daniel Ewerman bröt ny mark när han vid millenieskiftet var med och skapade en ny bransch i Sverige. Med sina åskmoln och hjärtan är nu kundresan ett vanligt verktyg i tjänsteutvecklingen. Idag kan den stötta digitaliseringen. Här är hans 7 steg till en framgångsrik kundresa.

7 steg till en framgångsrik kundresa

Det är inte en brödrost jag vill ha utan ett rostat bröd. Orden är Daniel Ewermans, industridesignern som var helt inne på att ”göra grejer” men som under studietiden på Konstfacks började intressera sig kundernas problem istället. Produkten är ointressant, vad den ska hjälpa dig med är essentiellt.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Konstfackutbildade Daniel Ewermans sätt att se på problem blev början på kundresans intåg i Sverige. Metoden med åskmoln och hjärtan utvecklades i hans framgångsrika bolag Transformator Design. Och allt började med ett möte med ungdomar från Fryshuset i Stockholm.

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