Sverigekollen är en sammanställning som görs varje år av Svenskt Kvalitetsindex, SKI. Den baseras på studier och insikter som samlats in bland annat genom regelbundna branschmätningar.
Sverigekollen: Kundernas krav ökar
Kundnöjdhet
Trots pandemin är kundnöjdheten i Sverige i princip oförändrad. Anledningen är att många organisationer klarat av att utveckla sina kundrelationer samtidigt som leveransen varit stabil. Det visar Sverigekollen som bygger på siffror från 2020.

Kundernas krav ökar och att skapa en bra kundupplevelse blir alltmer komplex visar Sverigekollen. Bild Stock Adobe.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Kvalitetsmagasinet premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
Överlag har kundnöjdhetstrenden i Sverige varit stabil under en längre tid. Visserligen kan det skönjas en liten nedgång under 2020, men den är marginell.
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