Därför ska du inte bara fokusera på den betalande kunden

Forskning Fokuserar industrin för mycket på sina kunder? Anders Johansson på Scania har just disputerat i produktionsteknik och ser andra intressenter och värdekedjor som borde lyftas fram i ljuset mer.

Därför ska du inte bara fokusera på den betalande kunden
Scanias Anders Johansson under sin disputation. Foto: Anders Berglund

Anders Johansson är en så kallad industridoktorand. Det betyder att han har forskat inom ramarna för sin tjänst på Scania i Södertälje, där han nyligen blev en del av kvalitetsorganisationen.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Jag har identifierat vilka olika intressenter som kan finnas kring en tillverkande industri, vilka mervärden fabriken kan bidra med och hur de kan beaktas när beslut om nya investeringar i tillverkningssystem och fabriker ska tas.

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