Därför är kundservice i centrum hos e-handlaren Lyko

Kundservice De säger nej till chattbotar och ai men låter kundservice ta en central roll i organisationen. Vi har pratat med Lykos kundservicechef Elin Trapp.

Därför är kundservice i centrum hos e-handlaren Lyko

Svenska e-handlaren Lyko är specialiserad på att sälja skönhetsprodukter på nätet och finns, efter en snabb expansion, i åtskilliga europeiska länder.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Det råder ingen tvekan om att kundservice har en alldeles egen och central roll i Lykos organisation. Medarbetarna på kundservice är till exempel ansvariga för att bygga upp och hantera Lyko Social, en community där kunderna kan diskutera produkter och utbyta tips med varandra.

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