Birgitta Berglund, som idag är chef för kundcenter i Lidingö stad, har inte gjort någon spikrak karriärresa. Hon har gått från en tjänst som sjuksköterska, via rollen som it-chef för att nu landa på Lidingö stads kundcenter. Det som avgjorde att hon fick ta över rollen inom Lidingö stad är hennes erfarenhet av att driva en förändringsresa.
Lidingö byggde ett kundcenter i toppklass: ”Viktigt att samarbeta med förvaltningarna”
Kundfokus Lidingö stad är bäst på medborgarservice bland svenska kommuner enligt den senaste mätningen från SKR och Briliiant Future. Birgitta Berglund, chef för kundcenter, berättar hur hela organisationen arbetar kundcentrerat.

Någonting är fel
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Idag är Lidingö stads kundcenter mycket mer än bara en växel och reception. Under Birgitta Berglunds ledarskap har enheten utvecklats till att bli en integrerad del av både stadens medborgardialog och den interna utvecklingen.
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