Med de senaste versionerna av ledningssystemstandarderna, som till exempel Iso 9001 för kvalitet och 14001 för miljö, har kundperspektivet vidgats till att gälla alla intressenter som organisationen har en relation till.
Stadsplanerarna visar vägen till bra intressentdialog
Ledningssystem
Hur kan intressentdialogen i ledningssystemet förvandlas från en pappersprodukt till ett konkret förbättringsverktyg? Ett forskningsprojekt pågår för att utveckla praktiska metoder, bland annat med inspiration från stadsplanerarnas medborgardialoger.

Foto: Stock Adobe.
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För att uppfylla kraven har certifierade organisationer därför att kartlägga sina intressenter och analysera deras prioriteringar. Vilka är intressenterna? Hur påverkas vi av dem? Hur påverkar vi dem? Hur förs dialogen med dem?
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


