Stadsplanerarna visar vägen till bra intressentdialog

Ledningssystem Hur kan intressentdialogen i ledningssystemet förvandlas från en pappersprodukt till ett konkret förbättringsverktyg? Ett forskningsprojekt pågår för att utveckla praktiska metoder, bland annat med inspiration från stadsplanerarnas medborgardialoger.

Stadsplanerarna visar vägen till bra intressentdialog
Foto: Stock Adobe.

Med de senaste versionerna av ledningssystemstandarderna, som till exempel Iso 9001 för kvalitet och 14001 för miljö, har kundperspektivet vidgats till att gälla alla intressenter som organisationen har en relation till.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

För att uppfylla kraven har certifierade organisationer därför att kartlägga sina intressenter och analysera deras prioriteringar. Vilka är intressenterna? Hur påverkas vi av dem? Hur påverkar vi dem? Hur förs dialogen med dem?

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