Sverigekollen är en sammanställning som görs varje år av Svenskt Kvalitetsindex, SKI. Den baseras på studier och insikter som samlats in bland annat genom regelbundna branschmätningar.
Sverigekollen: Kundernas krav ökar
Kundnöjdhet
Trots pandemin är kundnöjdheten i Sverige i princip oförändrad. Anledningen är att många organisationer klarat av att utveckla sina kundrelationer samtidigt som leveransen varit stabil. Det visar Sverigekollen som bygger på siffror från 2020.

Kundernas krav ökar och att skapa en bra kundupplevelse blir alltmer komplex visar Sverigekollen. Bild Stock Adobe.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Överlag har kundnöjdhetstrenden i Sverige varit stabil under en längre tid. Visserligen kan det skönjas en liten nedgång under 2020, men den är marginell.
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