År 2013 inleddes arbetet med en internationell iso-standard för kvalitetssäkring av kontaktcenter. Nu är det bara en tidsfråga innan det första svenska företaget certifieras och fler lär följa under hösten.
Iso-standarden för kontaktcenter: Snart certifieras första svenska företaget
Iso-standarder Till hösten får de första svenska företagen en certifiering som visar att de lever upp till de globala kvalitetskraven för kontaktcenter.

Snart kan kundtjänsten certifieras. Foto: Stock Adobe
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Tina Wahlroth, till vardags styrelseordförande för organisationen Kontakta, är ordförande i Sis (Svenska institutet för standarder) svenska tekniska kommitté som har tagit fram en standard för kontaktcenter.
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


