Mängden klagomål på telekombolagens kontaktcenter gjorde att Konsumentverket förra året kallade upp åtta av jättarna till möte på myndigheten.
Satte kundtjänsten i centrum – då rasade anmälningarna till Arn
Kundtjänst
Telekom-branschen får mycket kritik för bristande kundbemötande. På IP-Only bestämde man sig för att gå till botten med missnöjet. På två år gick man från över 300 anmälningar till Allmänna reklamationsnämnden, Arn, till ett 40-tal.

Allt för många klagomål på sena fiberleveranser fick IP-Only att ta ett helhetsgrepp om kundservicen.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Kvalitetsmagasinet premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
– Nu förväntar vi oss att bolagen lyssnar på vad deras kunder uppger i anmälningar till oss och förbättrar både rutiner och tillgänglighet, sa Hevi Aziz, jurist vid Konsumentverket då.
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


