De blir först med att ISO-certifiera sitt kontaktcenter

Certifiering H1 Communication blir första svenska företag att certifiera sin verksamhet i enlighet med den globala standarden för kontaktcenter ISO 18295. Teknikchefen Magnus Larsson berättar om vägen dit och fördelarna med att följa standarden.

De blir först med att ISO-certifiera sitt kontaktcenter
Snart blir första kundtjänstföretaget certifierat i Sverige. Foto: Adobe Stock

Kundserviceföretaget H1 Communication har redan flera års erfarenhet av att jobba mot andra standarder. Man är certifierade enligt både ISO9001, ISO14001 och ISO2700 – standarderna för kvalitet, miljö och informationssäkerhet. Arbetet med att uppnå certifieringarna inleddes på allvar under 2019, men grunden för arbetet lades långt tidigare än så.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Ända sedan vi startade företaget har vi jobbat mycket med våra rutiner och processer även om vi inte har varit certifierade. Hela vår bransch präglas av stora volymer, repetitivt arbete och stora informationstillgångar så det gäller att vara stringent och jobba konsekvent i alla moment om man ska ha kontroll över verksamheten, säger teknikchefen tillika grundaren Magnus Larsson.

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

Kunskapsmaterial

Utbildnings-tv

Hämtar fler artiklar
Till startsidan
Kvalitetsmagasinet

Kvalitetsmagasinet Premium

Full tillgång till strategiska artiklar och smarta verktyg för bland annat verksamhetsutveckling, kvalitetssystem och ledarskap.