Experten löser ett kvalitetsproblem – fyra sätt att undvika en hyllvärmare

Guide Hur skapar man en processbeskrivning som används? Hur får man egentligen ”processer” att kännas relevanta och kanske rentav spännande? Det svarar Iso-experten och Clarendos vd, Åsa Lindow, på.

Experten löser ett kvalitetsproblem – fyra sätt att undvika en hyllvärmare
Åsa Lindow, vd för Clarendo. Bild: pressbild, Adobe stock

Kvalitetsmagasinet gav konsulten och experten Åsa Lindow ett fiktivt kvalitetsproblem att lösa:

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Efter flera år av processarbete har en kommun dokumenterat sina kärnprocesser och skapat ett omfattande bibliotek av rutiner (en processbeskrivning). Men när certifieringsrevisionen närmar sig visar det sig att nästan ingen arbetar enligt de nya beskrivningarna.

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