Iso 9001-experten Tina Bohlin: ”Dokumentera inte allt!”

Många förstår inte fulla innebörden i Iso 9001, vilket resulterar i att man dokumenterar i onödan – och att högsta ledningarna inte engagerar sig tillräckligt.
Det menar Tina Bohlin, projektledare på Svenska institutet för standarder, Sis, apropå en stor enkät om standarden.

Iso 9001-experten Tina Bohlin: ”Dokumentera inte allt!”
Enkäten om Iso 9001 visar att många användare har bristande information om hur den ska användas. Foto: Adobe Stock

Att kvalitetsansvariga tycker att högsta ledningen inte prioriterar kvalitetsarbetet tillräckligt är vanligt. Så att högre krav på högsta ledningen dyker upp som ett återkommande önskemål när Iso 9001 utvärderas är kanske inte överraskande. Senaste enkäten var inget undantag. 8 397 personer i 149 olika länder svarade på den.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– I samband med att man reviderade standarden 2015 stärktes kraven på högsta ledningen. Då tyckte vi verkligen att vi hade tänkt på allt för att ledningarna skulle ta mer ansvar; nu skulle de verkligen inte komma undan. Men uppenbarligen är det fortfarande problem, säger Tina Bohlin.

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