Många organisationer väljer att samarbeta med en outsourcingpartner när det gäller kundtjänst. Men det är viktigt att slå fast varför man vill ta steget och att man ställer rätt frågor innan man skriver under ett avtal.
Outsourcing av kundtjänsten – tänk på det här
Kundtjänst Lägga ut kundtjänsten eller hålla den inom företaget? Det är en vattendelare. Väljer man outsourcing är utmaningen att få den nya partnern att förstå er företagskultur. Det säger Cecilia Johansen, konsult och tidigare kundservicechef.

Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Kvalitetsmagasinet premium
Läs vidare – starta din prenumeration
Redan prenumerant? Logga in och läs vidare.
– Ni måste se det som ett partnerskap där både din organisation och outsourcingpartnern får ut något av samarbetet, säger Cecilia Johansen. Hon började nyligen som konsult på Redway efter att ha lett kundserviceorganisationer inom bland annat Bankgirot och Statoil.
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


