Så lyfter du kundfokuset i företaget

Kundfokus I framtiden kommer det personliga mötet att bli ännu viktigare för resultaten. Det förutspår Kristoffer Schjött-Quist som menar att personalen ska tränas i social leverans.

Så lyfter du kundfokuset i företaget

Tänk dig att du besöker en omtalad lyxkrog. Maten är superb, precis som recensionerna lovat. Men servicen däremot… Du och ditt sällskap behandlas som om ni borde vara tacksamma för att ni får äta på den fina restaurangen, och ingen ur personalen anstränger sig på ett personligt sätt för att ert besök ska bli en positiv upplevelse.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Går ni tillbaka? Troligen inte. Rekommenderar ni restaurangen till andra? Säkert inte utan att åtminstone nämna ert missnöje med det dåliga bemötandet.

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