1, I januari släppte SIQ sin nya managementmodell som ligger till grund för Utmärkelsen Svensk Kvalitet och Kvalitetsutmärkelsen Bättre Skola. Modellen har utvecklats med stöd från bland andra Tillväxtverket och Vinnova. Läs om den nya ledningsmodellen.
15 topphändelser under året
Kvalitet Kommer du ihåg vad som hände under Kvalitetsåret 2018? Här kommer några av höjdpunkterna från året som gått. Det är en blandad kompott av rapporter, prisregn, nya standarder och kundundersökningar. Kort sagt, en hel massa förbättringsarbeten.

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2, I februari presenterade SKI, svenskt Kvalitetsindex, Sverigekollen. Den ger en samlad bild av kundnöjdheten i olika branscher. Den visade att många branscher märker en svag återhämtning efter flera års nedgång. Samtidigt är utmaningarna många till följd av digitaliseringen. Tjänsterna kommer närmare kunderna, men avståndet till kunderna ökar. Läs om Sverigekollen.
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


