Älskade hatade floskler – så tar ledare tillbaka orden

Ledarskap Låt inte värdefulla ord och uttryck falla i floskelfällan. Enligt författaren och konsulten Alexander Holmberg finns det tre avgörande saker organisationer behöver göra för att äga ord som skapar förändring.

Älskade hatade floskler – så tar ledare tillbaka orden
Floskler kan både vara bra och dåliga, menar Alexander Holmberg Foto: Adam Falck

Att jobba med kvalitet är att jobba i floskelrikets mecka.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Så skrev journalisten Johanna Brydolf i Kvalitetsmagasinet för tio år sedan. Då hade redaktionen precis bett sina läsare om deras bästa – eller kanske värsta, beroende på hur man ser det – floskler. Läsarna skickade in uttryck som ”sätt kunden i fokus”, ”ledningens engagemang” och ”effektivisera förbättringsarbetet”. Många beskrev också ”kvalitet” som floskelordet nummer ett.

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