Traditionellt har kund- och medarbetarresan behandlats separat. Men allt fler studier visar vikten av att koppla ihop båda resorna. När medarbetare inte känner sig nöjda eller engagerade kan det leda till att kundupplevelsen påverkas negativt och vice versa.
”Nöjda medarbetare ger nöjda kunder”
Medarbetarskap
Hur åstadkomma hög kundnöjdhet? Flera faktorer ligger bakom, men nöjda och engagerade medarbetare är en viktig del av förklaringen. Jagannath Tammeleht, HR-chef på Netigate, listar åtta faktorer som är grundläggande för ett högt medarbetarengagemang.

Jagannath Temmelht. Foto: Adobe Stock
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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Enligt Netigate, som bland annat genomför kund- och medarbetarundersökningar på uppdrag av företag och organisationer, gick medarbetarnöjdheten upp under pandemin, men har därefter fallit tillbaka något.
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


