Postnord har via statliga Postverket en historia som sträcker sig nästan 400 år tillbaka i tiden. Men inte mycket är sig likt sedan dess. Under framförallt de senaste decennierna har marknaden genomgått en fullständig omvandling.
Kvalitetsresan som gett Postnord en ny image
Kvalitetskultur
Få företag har väl fått så mycket kritik så öppet som Postnord. För att möta de nya utmaningarna på marknaden och ingjuta större förändringsförmåga i organisationen inleddes en ambitiös kvalitetsresa som nu gett positiva förflyttningar av både medarbetarengagemang och kundnöjdhet.

Agnes Karlsson, produktionsdirektör på Postnord, om kvalitetsresan.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
Kvalitetsmagasinet premium
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Sedan millennieskiftet har brevmängden i grova drag halverats och paketvolymen fördubblats. Samtidigt har konkurrensen skärpts inom alla segment. Ett trettiotal postoperatörer är i dag verksamma på den svenska marknaden och flera distributörer svarar för paketleveranser i takt med den växande e-handeln.
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


