I ett par decennier har Johan Book ägnat sig åt att utbilda och föreläsa om bland annat kvalitetskultur och förändringsledning, senast på bland annat konferensen KM Live. Han är också medgrundare till organisationen Hej Engagemang, tillsammans med Niklas Delmar och Emma Egnell, som arbetar med olika former av rådgivning inom ledarskap, medarbetarskap och medarbetarkommunikation.
Kvalitetskultur – så får du med medarbetarna på tåget
KVALITETSKULTUR
För att kunna bygga en stark kvalitetskultur krävs engagemang och motivation i hela organisationen. Men hur få medarbetarna med på tåget? Sätt tydliga mål, följ upp och involvera, råder Johan Book, föreläsare, utbildare och rådgivare inom förändringsledning. Och så en sak till: älska gnällspikarna!

Att involvera medarbetarna är superviktigt för att bygga en kvalitetskultur, menar Johan Book.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– Visionen vi har är att skapa ett mer engagerat och välmående arbetsliv med medarbetare som går till ett jobb som de brinner för. Inte för att de måste, utan för att de vill, säger han.
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lYEy1K4GqbdNicnqVogpE+9LbJL43C8OquAN4frk470UffKpvdWj0hBoW3dq1ibkrDdQQ1/5ptzLnO16sxoHAHihU+rFjSG3anw3qGUwMhyPL+xOJRRjfY5a8t9leJoBjGyz2nU6U6JGeIZ81H9Qzvgm1Q0Fd7VE5RhHguKLFzWBARo7oJi4A1CpfJ8ji0TF+0dNiRfCV0tf1uxj65Mrc5diNBUmq4wbrirsFS+dI8yfrVF+ILm06p0HhjXRxBQNtw86YNP9pH04SOizCV5CIGL4umt8qUcrOr05Rcc5tlyAoZS2S5PSnDreL1q4FmDZTkZVcNlvGX3PD+JZ/87EoDPtJxgiOeo/QksoHZoP/k5ixxHcSo1cNyhtKzoJxEqIgWZeyY3n3GnW3rQUhvt70MjGmORbFq2vCGri6qTmogo9hq8nXbl75/rhFDL26JjB5DOe2ptwT9Lbc0lWJ37AfxUH4SELmWPFc3e0WfxJZbNi2lNjyoO7WCMvVSdX6ILzuIy/EhKEDVT2vRqN9UKA34nxjTX7fERGscD6LHaLkPEa+LQr1x59ESW3jJpmjKMnZNDjS/4Gz4h2UidyWmxQ8KlheX7sG5+IX5sQxt9HL5qW0Su8E2ywXbS4LLW/Abmt1wTTkOqR/NGEZTaoO/DPANYkfer8npht7UDNBsnZfFqm+UfaZsWP7M3jhL1YEouUqotqpy4R8kGlbE3Zj4KJnenIlXdgjcxqwNHD/7IVn7y09SB72Fx6eRJq6sKCg2Wy/WUGami9sxSwWRKuypfW4dG+wefKLAZqMyYt/YKbWkMX96hNMylg2hiZhe8ls1GCibbTIymbbEQRy9f4Fymx7I5aJ8DcElB/GcAMa739fMM9QRzoMu1bG814LYFyED92JS4hMevkejf3baPmoj+Euveg/DhbscX4yk+ydN6o7JPCdO6OflUXeqh2mDs3Ns32uXCg3pGrlCnZFhN2UbQlalQMAcFAj+dYIxBVBg+vlZpNzQ7zvlFcA/GV/B0HSx+WDhKhHQxeh2QsAp0NloZ0EIls6gCPPcbnt48m7K2C5W2YyCreQWWKCJgRwr/WugkoUMuyx6HOyD12QAgK3b4DO9KrZUzR8Y1sqEhRZm27scTSf4RRYv34JcNL2BfHgNm4GiEq9yoIdF05owp8s0AOnaIWo0sv2Gk8G9/S+iIjdQR5Z1W/sm2BTH8HXtQcbdXFyzcxB53QQhCxKG7Pb/Ny93WOnsoY4Aw1iB6g2Oe4hmTGmIFojBBZa+o6JoGmpqIHG2aVCamveFCD7DIfmLCXD+VhT1hcOFYuk8HM8JoJR2tLzeKK93STdXOKVGWi3hf9VPQvSisdkWhD4zFvDKAhz6HEGPy+qt6jLpylzyCD1fDtwvWL/09LsYh3IOppo4D1ql3jVhuaOFzA67WHWXalJQ3Q1gLMGBYSweh4+4P8MqNVLUCok2IJnE5D9LAlQ2yNXNfylpYiQNv+FlfBRgASiwHa6+4li2LfMgoxheo1LgT4rH+yd3K+/nZVeBOQ1VD7ZfyUqULxPQqpK11pjz6wYlrs8Ssr37TqFz7U7NdD26GKKKSW2ijp9XrFK+UHYW+XvQOk6qnV4zN388lCy/ZYrMqr0lPsgZBz9wSkj130IPZlZ+RPZMt5zrPm6W7slpBtblIW8d07M5R0NQLr4bVzb/jO7u//bSeNbs0swPujY7tfN7ZWvXxQOE5v7oRuv7jLXlrUH6udzwECUsz7LyynUC1qOzxrOgHXvHG3t5Qs0L84CRA8tpZ13J90LIZ0+SeXMFknRV632IAlz/SqJwj47/OlIw9gUi29Taqwvr0vYbtSVTAIPU1xgHvylQGa29NUWiuhUty+PbRVXqxmvTsKq9t1equbEHApAOyx42ymNtTo73RL6FQ2IIMDV2X+ZplISpcX8hg/1N0hFrM3PKzGDjm5u8bgohPjOQKRhB5t6gaYe+n1EkBQRQlGenKOw5u8S+b/MmNny8/6L8pdzlrGnG1Zg1zo/7XxSqUfPOEDSZ2QNWHhKA1pJiMmjq4RzY//zws0CF9aikeSyAzIHozVIILpgJFzTBbuif/Bawikvuee0OWTBV93sL5TBMAmBDN3alGGF1NKI9vxzm03aL9NfriFJ1Ph/AB98XaCNeuAdlvxZjLx+5R4qEKqe9lyS7/MGlS4YTyTrjA86KxMLSgyV5YQ1bPeiJcEtjIA2/rijrsVEc7pdUElz9Kpwbp3JMHf7A77yb9fV+KMXGmlLmooPxfLOh0n6rFzfnD6q0hCjCJHkOtP/NaGLZMQbRIhB6QR58tkZnElQYQ4bAuVUcZ0IZS8DzB8VztKG9APqWQeIt5MMqkXESMTHcFSr/yoBrkME5B79nTKZzadYUercVoJJs+071uGVwupWWUnSqRP6jitb79QZLjS7Jkcr785/j5ZS2A20uyC2UVk65Gq3sS+WZ9zmYnPnXxF8N214FjYM/REGtGR77oSUjylSNj6AL+vc5Qt3RtlvCPfSaNbSzUa1XQ2ZXaZU6h1gj5EDQiQIPZa3b0d8JzOJ1DUp0jrFK3WgZaFIH6gLL7uKKM9zqT21lvvUWHo3eHIIXstvfJQ9IQrdNLHhAtUvbTIeywduypINAeAXxIQbIcY2AVR/0wH6MkP7AsVRqLpAGCCzJbKQ4LjJB8fj9fp6MHFP20J6h2HtdnPIm/ArctZFlaRD9pSwpSZ5ECx38Rylk2V31TAY5FUer+XGCEvViTOfKHBzEAGgqQk4588L7rIUA06awvwHsddqKph8yWZn+QeEPKlkN/Ly1n0bFwCJoTNlFWbz4T8y5U4PaKKP1EgzK7c6IZvfksAvS9QHN4VFVeQ6e/txKSoAJqHCoO1L8bPMAzdzWd+GNCc/dbmtLak4yxvn6ZDreug4GB/tMgHPqIxlmaok3jPJ8pTBim7eXihkKdaUUSyW0ozW5n4x+URce7D6QQJmAIsOzfm1YYg2VGSaIUoBvEeNP2TSQuV1pP6zRPHyIeUTYjds5VDZu5Jpx4t2gYUdmQKqy70rG8ynFPWL5dfuDhNfGVtgmCAz5GLANf19/hEV3dHcVxXz4kILzJraIK3g23Y7w1CmMHefiOYgsgTAVbgoaUvOy7sq5qmxSVTPyNKoJ18liRrdbSQiLJZabJOYDCvPh5+Xr3jnUewvlAlKvIqUm9KwmKNCYSMB5yd7zDPu7eHCiqMiSyYKpSSHJ/1Wua757huVVH0SlAACFsyqbL/jLLtuPPgva2mXk/BzzipxAjkOTmV9wc2qNne43UklOM3K8p8CMD+MQUWeeW0woiENk39vq52hmzQOBl/dGX0JEsQKa3ZrtDA4oKOE+pdQGed6egZAWflwjkZ6uKGTsiApovHuWFwUJbyckdKreb1e+HsmkBOh2rgYavJC5GFo8WEEwCMsp5b3gfzpkU1Lxd8EImN3DdH5QBOC9BzBQJfLEl0066rlErowWYcfuOZ25W6wfnsZ04JhudxIkDXrpi1EgaTkl8qe+fwUGaxkPgBNIKLq6PefDwD6q5JThQRXA4keyRV5eIuP8pAdAjPy/OKk71ytIrAt0WFVta9mv3IUVXo/S+DHsg/bsbZ06t+4Y/4kkAxWTUopVT6zZ+MuS9ZOwrJqS/1fsXkzyGipPDe5n+pxzigie9txuL4kzzbQRsM18w4G/L68th9XAX2LAqx7eFmdtzxp44mKuZWcfa1wl8gneTiljM38UFH8Cm4/rDRnYTHYdwPYhTP8TUohu3e5UlwbigoYHXoSYp76oNB0gEKR0vjVcDA5TdkDsXutJFtRkEX04Kdvx/g8POV+LbS7XpBg7dZftzQLoMXIo7cVjE5/qsfSA1Iy5uMUlNei4z3zVonQLjrvlwlBCXoRVub1heFnQ7vUbSRwXAe767TlumzOR0GBb9g3SK2AQJ6qdSHIUuoWJBAxiHbdoiIlcuVS11YuRQBjbs/68TD+K9+kN1VTN02didmobDJ7gpyv+CqyL/rub369lttq69NNKQA8nXlRnbfeqdxoC1Q9B3AYT8GgkLgzKZIgFnklvgbE+dQXBaaD1Cp5JXeUXychnLHxmS3k8Kgdq5syL2qCZlnfIvIGL0TTM0TOiNLeaTdFQlIukOC9Vx02DoxJf214KNW7SMNynQf4EVtPz6DRBC41Arbm8EDPGFUcHLqSYQCsDA71UGlUuvfw4m2SSpOdfU4cQbI5MGH5uKfyHhmujEo2yPvztmOOFoTSftiSn00EqH1fPl5p+YgxoBzexp/3E12gyGnzxuK8sBo8lvk18+vj9O8skmB+ZZJQm2v5OPCPisJyhAIqRjQrrxKrP689W6hkmBahh0rpBZj7bCZkUTjz/FRhhTeQJjHL8qLyaHrtgFmzC4CcXS8lJfErC8vBEhQpR4iYg++fEEBbFQVTlYSrTw4/mQsw80szykqYzmwFafS3UcMEZuVLFaxGolSGYq8ucPhwL9UKoH6r7/PI8D9vr+IjQlqVDyLuQAw6MCWkTdPKAPAGOnkD2AJpJ8aHeLxhuFYCXqflqE1/TCKE01f4ZRFj012eRxKKLVwZ6wycO8ZG1kJFgU/zc1DjkZa7R9AIe5thNvF9p56P1Ak9lbMgpxZoLjgBux7MLv0Xq2XTT5m+e0RN5kew2ildJEplQ03zIQsh9NE2bMg+dry3AvS95elO5ClBjRihMNCUvQ7IMeGnNwCTyhBkdqoNczqMQhBLXEn1A0K+YaGvECpnpEXTSc7gun46kVftHAnzlkcAY4ahzcXx8LOgDluMMZYOEvqkwrhf90Q0d3qPRDbEFxBhOQq1Ikw/OxKg11Vck26NAlRMIJFIMVmHLI2DcW2dQTQjWQWRXH7RFy/BdbznozTCBD6VL6KLzwx5ptQwfiSQo76NSTXlCqGXG7Vt3g0ko8Ay0/Q7xQ1FmxIo8NzDunyhoyH5dIFT2YtjhG/KtSLqOLKXK+Nm7W+Lmam+XSrdZjzHVw0y4OzLATUOBs1O+rYW+DHTR/pzLyryqn7iHc4g2U0ywj2WXty+tg5xQzZ9Nn3FGqqDWrzzG9UnT843L0lEfZ+pbQXVEvydX7b07K+tzAI+vOiWjrivJlHyyHTB4/1b/+X9ylCeQmv8KnuvcRK91AZlO3RhQNHIjH426E/T2OgDUxUtPcpV+OWCkaHUjTAZ+acoWjBNxyz2piMgAHzMNdbp1MzjPAkhjVp79lPJtpT6W4Dv1ZoNHc23AmGq0p8JPFyIo3x9ED6L6gFbZPj9+6Co2TiXxiXhn7QTN6MbBPtpS/z66mnGcTvfqgOizvsSTEcfsj5l6ax8RgCXbE6Jsr9hnDHyRIVEIl9QCQca6k0WcVEfkBW95otcHaHVgCExXWeHqgDvVIgiLUDs9a1MyVhX2zl+0x4z7DV022J/RqNLbiFwkFEkcL9cp71Wfy3INUxQ9Z1w0AU1S6lTAAuGHkWu9CPKNwnCUYUKM4sxbkYBvcWzBlKn8dZhmv6I353O34B9BVezRwR9EvTGM0tgKgwvsGD+ssHd7cxfY75cLhcuhwnz124y+mQoe+lehh6mgi7mUSKt0iS88pkUkyf0P2sc93wzZT+zNjZv172iuxQoIAdLARVJk4yXB5B2cpQ9+3jqqLITpgZLGiLfq4c1/gh+FYH0aZLFdJEbw/r/dEk9Vla9R7RNqLZKFhybpOMuRPrjKr010Y7jjwMkaZH7m+U/QZ/PhD9R7DHd/pqt8YDS6SUindZwZ2i07BaQ7orNu+QXjOZ563Vs0FB57rdbbUR1UkjIEx4PcQGBxSXQanHWols94IzKvBF64NgeQBeNiR5u4oFM5rfuPGV1YElehfTY2vm6yGaxVSSWQz2uEuzP8LJmoKtsGCqw5garT3ftvBvmwK+NbklaBNix9NW2U6ouyXm8qa5n858t6C6sI/7hHdiZWPCJnwAgA1pivhA6i7W/CJL+klsw9wf/Se7IhnQ3BFaRBSKjiHud4TLCUodRVAIc/kG2T5w9DXYtpRxdsRmETFwNuqkKuj9C5PBa9LKZFvVF+ybMyN9reok/fsXyyHgmkG7jX9+vRKnvdlr+trNBLMTtMyaqL+ITftlqBiFBdHhCxtGArHhD+fOk5d8IcO3V3n5+sr1PEzxoo7xIHWGl+OkpeYIBl7tzG2d4i/h8QPwMSYP2heNSD9fu/kJpy6mMtgL1cFnsgzsGcdq9oEdkCPMqmzf/lMla1aI8YqNkLTLWzCvmQzWMdqvJ1rNPlI7DpxpI8a9aGZIqhwF6Vnnc29f0oTY+1yglAu7KWtBpyG+Ry09Vs3mLYbthou8QWXw32M7PqWftgx8276A85cAlqAEVLMI3jKfiHtZTLAxalLDkc/A+hlazqRbai6mwXayKkEi4Qx4nPMpiOlmI22xckPxsJPvXu5U36CHm69az1szFu/e3AipkPEP+IrBcPTByOo+WA0eawSXeawomkY1XjfucP9BPxFyXlBZj/9UMeaGlUW/ifaUkxnK88s3ZAox9NuPnVXu6/2Hl+RI6bq08/HC8ydTrzLFwk883wZa691t/3i/W68Mb0k7xuWzE8lQvy4vb16kkvBJJJTGbHLWAXPHY6wTEiRdNIWEq8M8K906Dl7Mpxx0uwE9LO2+QL9Bw1sDMkJjFFu/MtkytqH8+yodXGL36wSBdBbT+5vd3sjO8WVExKwtqrZ70e12hZy76JjKlQfo3ynqPECVI/k7xbLqc1hufpukaGbbaIozE3xfF7u1y9+hoe8gUllXoUCecvM8BNIl/azOtRjypLLwQvv71A0Zdi5dJpoIqVkP6CLrDHF6T3DKW60kiarX6a3NaZkzS0eRGXYdCcBb1KIwbhUv5Np9uxSc8+LYf1jL5qwkLKdqhfDckiALnIqvi5ymR11thVWuHEzeVirRKICHlH++j2IusD8Vesv4mCN3LExUC27U4mBz54DSV3x0j4cdzjbJfjqhLY7hUv4JKl3ecZw2WaAZDAOUKAPOI16Yz/tf6qCzTnBRtRNsw0MDYAZjgqHk7QSFYMYO3Sdw02Pg0ZZVQl3iWuOLQMviY+Bi+usO/zEWlue2Qsspysdmb2mwyj11AZ1ogaFGonYpGdN9Hq4XSoB6VtrlUrm3/VjuBqjyPKoDpOBTLpxBHiYDYyVesmhdCE05sSNkyLGIw0qCYEaiwePqqaZDQjp0AabNnk6c6/YS6+ZHFelcAh56tDZ7mePAG22GDxLOomKFBVm+Ibt3JPOHPSutDOu+2KKIb8Ht9QBwp2cYx8o+CuuilQdfZua3H6FEM11FJ7vz0StwLjZHLvo2IRs0eb1EFijmJMEB2aV3uMKHeoyQcbLW6ytFxTrsWNuiDg0KwTP/3029tqecjtS80uoK14a6Sj2/4aNnL+OepEyiGAeA0IBHSalrpObOI1kj8mfCH/O2Au+8Gtv9gR0eXbCuCwYkOYuOH6N2IMl6lQ06AgEtF/IkLfK6CSwncts/LOi3ZSTWM3nlQU+S9ItRfnqIbjM2PMPoBfkmHeA2aU4OgwK7rHKZf02+P7/z/HNq2lgGXCiDYbyqTDsuwyS3DBnfPqF5J9uzVJ+wH7OwSpc2v9mvzt+JOrnhCPxYXgec7112gF/aBqvd9aULQYkX94zWMn0Un1/inwR2e7Uu0ovRgDy7pgoOeIA9cb21UD981+thBwjPm7AYZZGrHcrVeOEkBj0QMc+LD36d3sP4yTHi5SLN+wldTdByo8o07Pa+C3RhYQO4Nh/sdC0ox6esR8i8Op8qy+Syl/b37jFqNQBjrk8t0rzTBrnhT9w+9FAjaBGXdQSkkKeUZgLUwefe82zJGaAT7gInwMI/Yw/OJ0cnbCKep4RCW1zod9u8/XgwHG+2lnuilVStOKatfh3lT2cBrBl26LXQBc/T8WJPjZA6o6YGFH9umPHK7J+9QAwVw+p0kEH+Gz4OZIi4E6dEFtp8Vya7ZOr55u9rAMVcdPCppVkq1345KaOEMlHxsvHHXMpqk4+JNEgDPeNBsnsPg7IhvbUI+i+b/olncmERfbR3w6HhsY57gCH1F9KgDJHaiSqa0AG+Q11kwXRgA+HI/peMG6JEuCrDzesLm/nRnEJ1MmOHkir66jF1ouejRtAb5NGIm5+9Lg8ik6BVaMH30HHl219PoEVGuljDlT46HYUEBuLwVMw/WzqpmwIJG3yFcyrz91C+Ly+dSvlrzeBBUjrgVYRHtadPZsPCe54mErP+qtv9VLtAB08SnNFT4FuJoKCeS86L5xribRIDhtzxHoyCV6gOJU1jHWMRzaDLpb9xx4uLBP8TzpLOBn3XY62sFz2il7DgFJEEA6Gl9Uk11bKS7Rmc7WMzWMnykmQlDny3tTLFZq7TR5J3BAh0FgbuCuRqKAuHgPxmb0iro8Mv09AMmEvJ3e9g28oE0h57549vzkE70GnKYO4OTlPjX1lojy2t5l/E/lMIZk/w516bvV+5ayYpmLRuOybV+FBw6S2/OexbUMmHEz+QOt3QdRmcgUj7Jb5H2Omg9FdaYbL3HK7zwXi+3RuqOD74hKFTw8P+CDTQUECodeVYNvLt/66NjYpCnxwTnlhCXvywkx/fCweTnwFg3jRLdvaxZmGbEx3t45a2lDsBXBVrchutTpkgmLYLgvVyHqEQEzg+cilwXnBgxFE5W2INPpDGEAUxOZ9yT9zgcWztugCCG2CmFmtjOjHEcKYArnLWJ4uW/Rjv7KuH1ARP7dCsR5t0WSRwNNKjVoQhXCZbqOuvVIyCoAePvhn5uns3ROjCsx3mb5XGRYFxbjWlRA7cHwd8NajnuTM5tq2X6R7JJDyyy/13apLvO4/BQCYBq7KwJk8hKLqNKKf20akTKICOjtiDtjTHZqoXMZjdqu6Y8BarVkh45TJ9peM0Ds0Z7EJp+foS3XdJUxtKJ3/TVGjkWNp0zIx3C+ngNlhAA08OuIGlUtWNnEACsh8bgQY4qNucSY3FDJMbYxPbyERibFMnxObFp1EK18ZG5Xew6bVx0kMfo38b/Ffph4moFBJxYzz31sHwjAvxM0NEnLYBecgGfPiU2Gh6m2OR72EgMxBLAzsSio9mkAE6lwoWt6OCn7tcPIoVe504hK9vcTmky7ntZFYg7ZyeQuyQiCvUYYKXbKAlP+KVZ7cwR/Ou8ThGD4Bz4b6qh+INk+2BKYeUmkH2hVjXm4DnEL4wUDFdMMOVrmIop4SCD0OwJdEEyzY7VAZRQ0MF8Q2MdCiDOzOEJjusaP3qqrJK3uQ/hmW5RXlVb6lmMlxw1ApiV9R+jvDmy+ZVYyE96NtysWQv7wEu8ESz3BjUHH3268zdLmAR/5/GYctk8whSy8z9NbkZtqlkgM2JFJJaDCG9enXqLxA54eOTkiqPaRC88oPUsxe0GeWzmfcK3wIFgW81vPeo+x+78LeWvyeCP0DmP3QwDhHfg81O+PxFEnfL6uj14ccUDuwlG5PV4UZfVNkSx73mzCqkaSDFW4RAyoTy7SJtXFz9yl/9fnNYd+opDJcBjHY8BAIhp+42+M2aKax6TXU4lyNKeV4wMZ08hQEJsrZcpNwDxjab1y0BIlAvuqpqUDxagZzn89YFgdB8/aYjZqMZgt4Zmh+yJTkJI+LvB6Cq9AgeQy2f8RKeQPcKz2D2hq8rdqSaZW5WV5vKnbSBMBVCoGa5zTDu6XARXIa5cA8/vdSQR9na1jFxuxQXLOfV9ILNvtOEZXEc47UwBGo7wGESpJQVAVf9T9oo+GLwWpdpzZtTRXyNLyy3xNhxhzhKln412pxh83UHSBAWaiI/nmvDrohx9YdKwElgRwx7cmZtP818eSmJjOfHXdGqjtw5N1KGgyRzdJXCqH2oAKj9JrhYsvLPzAPSDU91KgqXtIy41HIm7FnTuq1zbSSmk/i4srLNMlhvBTzEr4Zcg6cr7WB/2tv0rMQv9tTyhXPN1MIUpkHXpK4PYY3ZRqYgVGrT1Rkcr7wgupfZCnqKckEeKs+4dwGMF9JwIlQZTcNqn6zATJBdvdRjsnDMUpzYSNwUCsOlBe6n7OfJMlHFSd1tBDWCdIQ3YvdC32g/iOVde1paQUCMCg0H3dmH1jTMl6wuf/SoOUmubdMuovmGfwo9psBXOsb8leXU4c5oX/NwBPbvzYMomehUufYaKlh2XdpeigWOfmYnSruWSuDR7ruanG2TWn7DyaRJ/lE48LREWdV+gt8PQ9urLnOUz921CN9kSUB4i29TKFyi1JzLtRfTekx7dIMq6HnaLhDd0/C5eRX6YkhdhZgFlAhpjQBfFA==


