Prio ett enligt Jacob Hallencreutz: Skapa värde

Mötet I begynnelsen av karriären var Jacob Hallencreutz den sista kvalitetsbrist som jobbades bort, men att döma av hans odyssé vet han nu vad dagens, och möjligtvis framtidens, verksamheter ska göra för att nöja sina kunder. Möt vd:n bakom Epsi Rating Group som helst skippar allt kvalitetsfloskel för att fokusera på det många glömmer bort: Hur man skapar värde.

Prio ett enligt Jacob Hallencreutz: Skapa värde
Jacob Hallencreutz, vd på Epsi Rating Group. Foto: Peter Knutson.

Sex våningar ovanför Norra Bantorget i Stockholm befinner sig Jacob Hallencreutz på ett av sina kontor. Just denna eftermiddag ekar lokalerna tomma. Tystnaden låter skenet bedra, för inom bolaget utförs tusentals telefonintervjuer och enkätundersökningar årligen. Här, och på företagets tre andra kontor i Norden. I över 30 år har Epsi Rating Group mätt kundnöjdhet, fast i lite olika skepnader beroende på vilket land man befinner sig i. I Sverige klingar namnet Svenskt Kvalitetsindex (SKI) kanske mer bekant än moderbolagets, även om saken är densamma. Allt handlar om kunden. För Jacob Hallencreutz är det ganska enkelt vem kunden är; den som en verksamhet ska skapa värde för. Men innan han ger sitt svar raljerar han gärna.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Om

Jacob Hallencreutz

Gör: Vd, EPSI Rating Group, docent Uppsala universitet.

Ålder: 57.

Bor: Mölnbo.

Familj: Min fru Jeanette.

Utbildning: Teknologie doktor.

Karriär: 35 år i näringslivet som chef, konsult och forskare.

Intressen: Jakt.

Styrka: Det får andra bedöma.

– Det är en fråga som kvalitetsrörelsen ägnat alldeles för mycket åt att diskutera. I den kommersiella världen är kunden den som köper en produkt eller tjänst. Det är enkelt. Sedan har vi krånglat till allt. Det pratas i vissa kretsar om att patienter, elever och medborgare inte kan vara kunder. Diskussionen om kundbegreppet har blivit nördig, akademisk, obegriplig och tröttsam, säger Jacob Hallencreutz.

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