Mats Gustafsson, Wednesday Relations. Personliga möten skapar relationer, men hur skapar man en positiv kundupplevelse när ingen från företaget träffar kunderna, och kanske bara medarbetare på kundservice ibland pratar med kunderna i telefon?
Mats Gustafsson är grundare av Wednesday Relations som är ett nätverk för kompetensutveckling med fokus på kundrelationer. Han är något av expert på området och ser att det finns många möjligheter.
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
publicerad 4 december 2019