Så blir kundundersökningen ett förbättringsverktyg

Kundundersökning Kundundersökningar kan vara en viktig informationskälla för att styra och leda verksamheten. Men då måste de riktas mot relevanta målgrupper och fokusera på områden som verkligen skapar värde för kunderna, menar Lars Sörqvist.

Så blir kundundersökningen ett förbättringsverktyg
Kundundersökningen måste vara väl genomtänkt för att ha ett värde. Foto: Adobe Stock

Att förstå kunden är grundläggande inom all kvalitets- och verksamhetsutveckling. Kundundersökningar är därför ett naturligt inslag i de flesta företag och organisationer.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Men utförs de på rätt sätt? Ger de den information som behövs för att utveckla verksamheten och ge insikt i vad som krävs för att skapa värde för kunderna?

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