Problematiskt när Kronofogden kallar skuldsatta för kunder

Offentlig verksamhet Kundbegreppet får genomslag inom allt fler områden, även offentlig sektor. Men när Kronofogdemyndigheten driver in pengar från skuldsatta medborgare och kallar dem kunder blir det problematiskt, visar en avhandling.

Problematiskt när Kronofogden kallar skuldsatta för kunder
För kronoinspektörerna står kundbegreppet i konflikt med deras roll. Foto: Stock Adobe.

I början av 2000-talet gick Kronofogdemyndigheten över till en entreprenöriell logik, där det bland annat ingick att kalla medborgarna för kunder i den interna kommunikationen. Förändringen genomfördes som en del i en sorts varumärkesförflyttning i syfte att myndigheten ska uppfattas som mjuk och tillmötesgående istället för hård och tuff.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Ledningen menar också att kundbegreppet ger en signal till de egna medarbetarna att de ska ha ett serviceorienterat förhållningssätt och vara lyhörda gentemot medborgarna, förklarar Henrik Edlund.

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