Henrik Eriksson är professor på Chalmers tekniska högskola och tillsammans med Åsa Rönnbäck verksam i Förbättringsakademin. Under 23 års tid har forskat kring kvalitets- och verksamhetsutveckling, frånsett en mellanperiod på sex år som kvalitetschef på Västra Götalandsregionen.
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Förbättringsarbete
Vad är hemligheten bakom ett framgångsrikt förbättringsarbete? Att som chef och ledare försöka styra förbättringsarbetet är dömt att misslyckas. Det handlar istället om att ge stöd och utveckla självständiga medarbetare som vågar testa och experimentera fram nya lösningar nära kund.

Henrik Eriksson, professor i kvalitets- och verksamhetsutveckling vid Chalmers tekniska högskola.
Någonting är fel
Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.
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– Det var då jag verkligen upptäckte hur svårt det kan vara att lyckas med ett förbättringsarbete i praktiken. Det finns inga enkla lösningar och är lätt att trampa fel, säger han.
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