Myndigheternas digitalisering har försämrat tillgängligheten

Kundservice Trots ökad digitalisering är det fortfarande många människor som behöver ringa eller besöka myndigheter. Men tillgängligheten har blivit sämre, visar Riksrevisionens granskning. SPF Seniorerna ser allvarligt på att en stor grupp av äldre, men även yngre lämnas utanför det demokratiska samhället.

Myndigheternas digitalisering har försämrat tillgängligheten
Foto: Stock Adobe.

Tanken är att den ökade digitaliseringen av myndigheternas verksamhet ska bidra till effektivare och bättre service till medborgarna. Men för många människor är det fortfarande viktigt med goda möjligheter till service via telefon eller fysiska besök.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Riksrevisionen har därför granskat 22 myndigheters förmåga att ge service med god tillgänglighet och kvalitet till enskilda som inte kan eller vill vara digitala.

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sW2nMC3WqRBA7J7Q0acuscpOw3jI+aHRMOFxNn3zQfGwvS35L4ZcClpSBlaDCX9JLDdos57Z5dR/+oLfQ01yz88zU6b0FuA7v0JVQ4XhP7xvhEPbFPklrY8OQbgGPQbrZF1Bjs/RkW3XD1Uid1U7kc9woSjG2fcBjp8tKTxfWXfKT/kCHPL00cvEDvK+i/NAUbVfibYJAEv7bHsEiHbn0AanzO8/N20tUECCf/U0eXvc5CNYVks7wZRb1IpCaJzGSnJmk4JtIEpUSzLoU/5ZmJMfH+kc+7tIwtoBV26AhlXz6j3prsl1Bb+EMNK4qTsz92SGNf3LzHQwVy7bKXnuNNE9Pz5DRohLGAD82aCVtpLNyNIEcMoCXDsMYkvnEfzeUJWwoJO63xMQ4U104NlBZ9PHU8LkbCvUVVz/cF3r4iiCB5jI/UE0kpMes52zZIntSbwR+dMOG8yh6jFowjQInVBWMuxyBeZJlUgRTuQ6BpCpW6IDuUU6huECBm9zCR8lLGAUw44Q7YlE/tKL2LD4F3QeDbCfBGlg1FAq8YgPYMQocLUyA80lW53i+1UWizG2iOzpn62EgzYNNv6dsk3JMzHGy7sGcISjEXLpdXb8UVgoOvEmcSycbM9DTtfauQcWH7/fclcHFHTKh8AfPw+gfrCxDn+/5gsK2Wr7AzCrzkammd1ceKNYZX+1SbFtYH30flmpXndYhlvkRr3LSkAkWJYl/8Tl/L7GZp99Kl0tAzPgC6yqm0iuwSoyr9oYHeAwa/lA9zUhzLbQxzXoi4gY01Tr3xMQINIyytJfXbIUQyj+buMJqxjBEjSPSL/eXpoXB1AQP2442IHyG4OnOWVAGRdH3pJZSIq2zf2tLbdnMdIYi640v8inkHdNUWFLjTAZZsQOgO4Ehzj4hB+H8A76dRgHBxr9rY3bF0ZOPvXHbL56mXqH9WZJ5XsqbVgkrUr9Hkdqgah8UQJC3M3EQvzC7zD6BUkPI+rIeo4Ui5OEnTsPgAXuE9hSC0iv2oVebIzDrPlFgtVIaPq8nslt2KQpIVcI6Fpo9vlQmqk9pf2mMj6/t3xr9vH8IJE97LIwHxGsAh2gCI2RCUxWqzc/sAEilwjkN5rR04D404LVDU0mtRpuwpxuBOtFM+vgOEgDDDzTu8Y8dM5XJwOCHJFPOJVi+cjhkWfApJYSFJbUW4YtQePH2YLfuQg9obc/QIrrzfkvCtoBPVLfOf4NCGCE2jJ8IUDhi1Dt+eA7Qy/ux597Nxsj92czYeI3MIOoWZLbVClfQ14lWthuznSUEOwN9ZL2Nd9bDuZ/z6PfczYOmhCjwYZub8QKhSrLrAeJW5s/IJ7LKldFz2mEn4drHJ5TIrynVRJoHjA63IGvFsfl+Xgk2aqRbnIOc9Dm0pBrsqRpv+llciqlIxecVd4w0634WcnctqfHk6XYUvargjbeDMedvEuxoggt0Ob3v9Z7S7xEGPlxfVox9Mjg8t0a/bnV38+yYmwr+4JufVYrXxLZn0zhZEihzNHt4lkg9iDZrx3PO4s2+5gfeg5TW/fEZmFv3g63i4pFAWJP8fxoD0pYTzGi3JeuCNgsdh7WqO7b51iXa4EqrdyGbDBAKoX+YXPLzLqGDJXnUU56FoB66MMi3+sj4C8JyHoxnvg0R+93oir5YlKmRMRvs5G7qxVdw5tndJx3Invs6HpOQtVIVXRSZv06eNdsaAN/ozjnAyQbTk3n5tmMwFU2tuB/Ud4PYts9W1DWgJbrQ2Qe6keg+W0TN8nGyXMJrX6hR47w52ko2vF0ZcjYGtbs23OMOdJb1p3n1ioZwbCbby9F4kbGM5xGt/5Oa80TdK708obpqwgW+ZmMV7aoiRwu5//jCgb3+Z76nDY43SFlHd6DpoRQvYnzOaUIY/TsfkOYZtJsHRpd2mjjut3qQzB6bvdgFDLlK6WrSxFhiaXS3fMhUw8j9qL0Cp9ubiqLgEhAe1TuKUzjXAHu4weMFg/KJyr+TiP8C3GKIMeSNZvxcKHMfwTZIKC5DtEET9tXGJ3DZUK2J+fCq6YzQKYBWmG2UKNvdVXm87KiO1c1CdXiaYpKSectdwqHAlsgo5aRG/W8L2z2ziRQBJ9pBPDdwPaH4LnuTOZB9IMd62BPxn7PpoFpbaMDRCd6A721nLTlgCtrqUHQgwBuxIm15JXoy6il7W3enOPmgj91anzVuRXNQXBAkKdupJxJCwaiQeVeG+PxUyb7O6XznfM6ILAyXq+XsZBMvOaUw8QyBsq4ZQqbKS+yIbi01cJq8ojZAc+iXOnhQVS62MJX+WiDsC7EZenZFuCIkfKFHL6HVq+jF5pfgwXeXYfwdua+d1gh9Ss7DGqto6pn0fEhh2P/CuPkJPQdD6RSDv9koSXf8m4PUygfEEyFY2LD6PFmzopi/ZJZCHTENuiV9pt03N7jLknwNr/BFHsVhd+08ljdRF1Xu0+moTCH2hgwEatnDFqtSgnC9rsvONeOCnYMHmEf4keGStCjFDNQHiC3S0o7+uleoq1Zyu3sQ85ZhjJIoP0gYtSjNvDCvwgyOlN3Zf/Bj2LwAz//dHsyPvoTZi33fp47kLv/8HYOD7PHwuqukyPp7WCUEpnp4ii8tynvQXkiVTBMp1crURNERkX7i0QTMpA6+GmvJs363bUN/1uxi3LOtQ4RswzN0P/wi/fjoruabQm3YKScza84fLHMzayrdKsfMKxkAyHKPGp7jLLRB7Ouw3I4Tx5CR/C4KR/CCUJ7aRPgmFdnC5dzeT5+EaSgWIfMxJEOhur/qz0aDxV35PleXsUlXpeefiuzXIw31P78v913hav/UcrHb7jkilnI/1RqcHmONTV9kaH00rIPlVvs0ABoqGCkU1icaMWYuwVAf+LGRXXnOMkUMYRxpyZKdCVhMwjlTzzYcP7G1PeYMWBbLK5gdF05NOefatigaDwt34J0DiqVmuXB0EElJht4BaYe2n5bSLjI7ZURa9V9Oj662o0jMvp9izaaqUdG/c6K88vjlJRr5DAFWveV39h3ZuQeE7AcoRwpxJgLccrmLduS8c3UIRco7nIMMlkBRHNUBGkfgs37Fn9lhmrz0+Yj9mUu+RtDdndsz/y+hDsV8bF2iRLzddxUMwswP8301nAGGDc08qyGnItHTZmOvrP/WJCNvLBkUnXDwBuFyHU4/SUAvFz/54j8OCQ1g5ys6cEnkROS4SoecRjORfr2A+gGbfCiDUwToWcTW2W6v7va0bEnobDj0zB4CHrqfU+5+/uenstQAsGZX2k2grUOj9Clwl2DeWUmSUiehjJD7J6Lp0qVXf5LQSxRFvWhFObDZ2nxaWW1tCcKUJBepMIqoWrTy1DGPuczivQq4hpM3ldGl+0hYk8i3aXoI/B21gN1cgA/GVyhS5ShATHM/oTZtOyopD9WanmhI1sg9KcAKbQ1DHbPEb52CPiGvlMbfq3J8c2mGTq0gH4IojjBCGQkMY0KOPkEJe/itjlMPoT4Do/pH9sWaQitg5oDlZphvdNn+qZKpW/W7njAtu8uwDqsOcWn8nHIk9XNhWgjFaEvGWQHa0r43QQNPyBhwtcNhFwogfME7WjArrlouytVY+YBXLSNGiGMSjcx0fTxamDQzgdc/VFfd7tnsZ//DM5GDPKAbXUHhRdcT5EnHGZwXrplwkx3KZBf5VHFlbfGon1T29pbgwq3zhF2QAC/jhCiHOSUm660i6GuQjVjr8AqNUEWNd9fqtdjZlvXYGW6VKAS5jewz4a4M0HHvL23zj3gHYumxIAjkq7vIhXidxkeH73IGIitXMhYy7NMjbkqffiJmfnsvVLVNWDjHV5VHmfwWqVUek/LoEePg8HKRGTXtimb9HibvP2X1nQym3ICmMwcwA+yWK4IA78XNvVGoZG5j+nfdx0Yzex3zX/LZ33YaIaq/HJYT7+GCP9w9vTxrSwEjhmSjCWJtW1YJOpm9TxSca1Rg5UMR9SaWR/sHdcJALLdsbeO8EcAEaDVoJcDsS6FAzBx9hpaxHSKRlsTtqkX60NJjZY2NUFuAX5dIGS5qVtMVa8qR71FL2XaWKIdDuGVVelIsbWrGEPlkuSGFaDZlhbCuyDEMrZQpdw5C15YELRvOGsyLxBcg6OUS6fGpH/wDVYU1LU79GXyjg+p9elhBH52hfSTUTa4ft+oIuXmgyde110bIdFXNUHrbJ5DmTNQCGws1DaaSTIsgpmsaRgMf4UJ/66njg88a5Eur4wNrnr23qH2Dln8n82wPDt0n9NXgVbIkOa/y1C6cODQO0lNka+Ep7MptUwIkWEvYLs+OAajYto4UPlzgx9FwG3/zDZcWlKDtrZtVRC0Gw8XKiRcNOCYwyeAFo89Qg1WLhewtsXrdjHLvBJbLYggNQgFY2HzlXVKmaur0a1yFiL7ZMpzEB+EH6zw80Q1wQQRKN/h4gMSlYOVFwQDTZJTyFB2kFIYqgDMjuIIl8wi4HkaPIHlVvHbt30y4ZGxJRzTfTwUWaYLZ0lW3H4ZaPHlyOsyC+vOR6dt+6cckJGsvsMQAP0pUw1mumwLtoPy5XunmQ1vl20xcaMQ65sUcf+Aaph+1fKtuZ5dyaSVjAMvpmaG3eJ+tD301eU/0BNBvlVHTlKTOBm1zuQng4FAi4fOHwBifNlBiD7jRf90smRCVM+YEV/RnugEMTbCHRmQpz20IP4H6f2RY++tuFC/sZDi/6rLh4XlBNfxfqT+/RJHbxPEw39triVcLkcM9hXl50iC6qeZNZLgf8+CikWWbDPWQWMLFulP8RcNhIDI2UF36wPbMY9Y003Bf45EuJW/CqH6S0eB+yEH/TXcV/GHGnz6RtgP/sFkaAqLJaE8KRnnie/MLfJTieu0JCJ+j9L7PCwqdyOhgMliDzrJNy359IuAa57dFFASv7c=

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