Värdeskapande digitalisering kräver kvalitetskompetens

Digitalisering Digitaliseringen har inom många områden tagit jättekliv under pandemin. Men det gäller att göra rätt saker på rätt sätt. Som att involvera kvalitetsprofessionen så att digitaliseringen utgår från dem som verksamheten är till för och verkligen stödjer processerna.

Värdeskapande digitalisering kräver kvalitetskompetens
Lämna inte över digitaliseringen till it-avdelningen. Foto: Adobe Stock

Digitalisering går i dag som en röd tråd genom de flesta verksamheter. Stora investeringar görs i informationsteknik med förhoppning om att uppnå kvalitets- och effektivitetsvinster.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

Samtidigt kan digitaliseringen få förödande konsekvenser om den görs på fel sätt. En investering i ny teknik och nya system kan i värsta fall gå på tvärs mot både kvalitets- och effektivitetsmål om den inte stödjer processernas förmåga att göra rätt saker på rätt sätt, menar Marita Bergendahl, seniorkonsult och partner på Sandholm Associates.

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