Expertens 5 råd som gör kunderna nöjda

Kundnöjdhet Vad skapar kundnöjdhet? Det kan Svenskt Kvalitetsindex, SKI svara på som under 30 år studerat kundnöjdheten i privata och offentliga verksamheter. Utmaningarna är många och har förändrats under årens lopp.

Expertens 5 råd som gör kunderna nöjda

Idag ger personlig service nöjda kunder.

Någonting är fel

Du är inloggad som prenumerant hos förlaget Pauser Media, men nånting är fel. På din profilsida ser du vilka av våra produkter som du har tillgång till. Skulle uppgifterna inte stämma på din profilsida – vänligen kontakta vår kundtjänst.

– Numera är det ”mjuka paket” med image och service som står överst på kundernas önskelista, konstaterar vd Johan Parmler.

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